Contact Us & FAQ

Frequently Asked Questions

Natural Ingredients

Where do your products come from?

We grow our tea in the valleys of South Africa and process it in the United States.

We only pick rooibos from socially responsible farmers with ethical practices.

Are purchases tax deductible?

Prices of the items go directly to funding the cost of the merchandise and the shop overhead, therefore we are not able to provide a tax receipt for any of the purchases. 

You can make a donation to the GemFoundation, which may be tax deductible in the country where you donate from. Please visit donate.gemfoundation.org

Will my order get to me without any issues?

We use USPS (United States Postal Service), FedEx and DHL for deliveries inside the United States and abroad. All of our shipments leave the United States and will likely spend time in the customs for the country where the shipment arrives. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to three days in customs. 

IMPORTANT: Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.

Why don't you accept my currency?

Right now we are able to show dozens of global currencies to give you a sense of how our prices convert. We are implementing new payment systems that will allow us to accept different currencies and regional payment systems. The content of your cart may currently display your local currency, the Gem Stores process all orders in USD at the most current exchange rate

How do I Return An Order?

No wonder rooibos has received the praise it has for its health benefits, aroma, flavor, and versatility. A mainstay for the converted, and a must-try for the not yet enlightened. We take pride in delivering the highest grade of organic rooibos tea to the world. Orders are non-refundable once placed. You can cancel your subscription anytime.

What about shipping and delivery?

Orders are fulfilled within one business day (Mon-Fri), not including weekends or holidays. Please remember that the delivery of your order is the responsibility of the shipping carrier (USPS, Fedex, DHL). 

Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier selected during checkout to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier.

Contact Us

We will get back to you as soon as we can

Headquarters

3457xx Massachusetts Avenue

Washington, DC 20024

USA

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We value our customers greatly, and are always here to help. If you have any questions, queries or comments feel free to drop us a line and we will get back to you as soon as we can.

South African Rooibos

The Miracle Tea

No wonder Rooibos has received the praise it has for its health benefits, aroma, flavor, and versatility. A mainstay for the converted, and a must-try for the not yet enlightened. 

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